EIB Advisory -Scam E-Mail and Fictitious Websites

SCAM E-MAIL AND FICTITIOUS WEBSITES

We have received several queries about suspicious e-mail or website links sent to the public that claim to be originating from Export Bank. Please exercise extreme caution in handling these types of e-mail or website links as it is likely to be a scam or an attempt at identity theft.

If you have received a suspicious e-mail or have been directed to a scam website / link using the name of Export Bank, please ignore any instructions given to you by the sender and notify Export Bank immediately through your Branch of account or e-mail us at for investigation and proper action.

DETECTING SCAM E-MAIL OR WEBSITE

There is no exact rule in detecting a scam e-mail or website. However, these signs should give you hints:

1. Scam E-Mail

Compels you to respond immediately otherwise your account will be jeopardized (e.g. your account will be closed or temporarily suspended or you will be charged a fee if you do not respond);
Requires you to enter, confirm or update sensitive personal information (e.g. account number, personal ID numbers (PIN) and/or passwords)
Contains spelling errors. These help scam mails avoid spam filters that ISPs use.

2. Fictitious Web Sites are more difficult to detect because even the address bar and padlock that appear in your browser can be imitated. We recommend that you always start your session by typing the web address of Export Bank into your browser to make sure that you are on our site. The official URL of Export Bank is exportbank.com.ph.

IF YOU HAVE ACCESSED A WEBSITE THROUGH A LINK WHEREIN YOU ENTERED YOUR LOG-IN CREDENTIALS, CHANGE YOUR PASSWORD IMMEDIATELY.

For additional information on various scams, we refer you to the Crooks in Action website ().